Remote Connection Manager (Remote CM)

Remote Network Monitoring

Today’s corporate networks are geographically diverse which presents a number of problems when monitoring them across the Internet from a centralized monitoring location:

  1. High security is a high concern when using non-dedicated “pipes” on the Internet. Typically full period VPNs are used. However, VPNs are prone to connection failures that often require manual intervention, add additional data overhead to low bandwidth WAN circuits, and have a high cost of implementation in a larger collection of remote LANs.
  2. Round-trip network latency limits the frequency of polls performed by the Connection Manager’s polling protocol providers, sometimes to unacceptably low periodicity.
  3. Many protocols that interact with network elements are verbose, requiring high bandwidth between the remote LAN and the centralized NOC (Network Operation Center) or monitoring location. When the connection is across a VPN, the data received often contains a large percentage of messages that are of no interest in monitoring the remote network. Bandwidth is wasted and unnecessary WAN bottlenecking can occur.
  4. Often, the local networks use the same sub-network IP ranges, preventing the use of full period VPN connections without the use of expensive routers with double NAT capability. Double NAT requires difficult and inflexible configuration on both ends, thus imposing additional management and maintenance procedures.

The Remote Connection Manager solves all of the above problems by connecting and polling inside the remote local area network without the need of full period VPNs while maintaining securely encrypted connectivity across the Internet. It provides filtering of network events, and does not suffer from round trip latency. It can be installed on pico-PC’s and small servers often for less than the price of an inexpensive VPN router.

The Remote Connection Manager is a very lightweight implementation of the Sonoran Enterprise Management’s (SEM) or ArTrac G5 Connection Manager. It provides all of the W3C protocols supported by SEM or ArTrac G5 in the larger configuration.

Most of our competitors offer their network management products as a monolithic piece of software. To extend the reach of their products, you will need to purchase another full license to their product and monitor each local network independently or deal with the problems discussed above. That is not the case with the Remote CM. It is an inexpensive, secure, and hassle free extension that allows you to monitor many geographically remote local area networks from a central location.

When Should the Remote CM be Used?

A Remote CM is a small footprint installation of the Connection Manager on inexpensive hardware. It operates behind the remote LAN firewall. Think of it as an intelligent remote “front end” to the SEM Fault Management Suite, SEM Operations Support Suite or the ArTrac G5 Network Management Suite.

It is most commonly used when there is a need to monitor geographically distant LANs that have no direct connectivity, where connectivity exists but the round trip latency in the network makes polling at a reasonable frequency impractical, or the cost or practicality of implementing VPN solutions is unacceptable.

The Remote CM does all of the polling, event message reception, filtering, and packaging at the remote LAN then forwards what is important to the network operations center (NOC) or central monitoring location via securely encrypted SSH packets across the Internet. We’re sure you’ll find other uses for it but these are the main ones.

The following diagram shows the architecture of the Remote CM:

The Remote CM can be purchased as software only to install on your computer or as a fully installed and configured package on a mini server which requires very little setup.

The Remote CM Supports the following network protocols:

  • • SNMP Discovery - Automatically discover all of the network elements in your diverse network.
  • • SNMP Polling - Versions 1, 2C, and 3. Polling by interval, time of day and even astronomical time. Time zone and relative time offsets supported.
  • • SNMP Traps and Notifications - Versions 1, 2C and 3
  • • WMI Polling
  • • Web Services Polling1
  • • NetFlow® - Versions 5, 9 and 10
  • • IPFIX (NetFlow Version 10)
  • • JFlow®
  • • UDP/IP
  • • SyslogD
  • • SOAP
  • • XML over HTTP or HTTPS1
  • • ICMP Poller - tests for network element availability, correct routing, and round-trip network latency.
  • • HTTP Poller - tests for web site availability and response times.
  • • Oracle® ODP data connector - query Oracle® databases.
  • • MS SQL® ADO data connector - query Microsoft® databases.
  • • ODBC data connector - query any database with ODBC integration
  • • BNSI - an implementation of the ITU-T X.736 Series X recommendations for Data Networks and Open System Communications.
  • • Raw Sockets Host and Client
  • • Telnet Host and Client
  • • Telnet (Nokia® implementation) Host and Client
  • • SSH Host and Client
  • • FTP
  • • TL1 Request and Response
  • • MQTT (IoT) - monitor industrial / environmental controls and sensors.1
  • • 3rd Party protocol and brokering application integration fully supported.

Is there something you need that’s not in the lists above? Chances are we have what you need, or can recommend a tested 3rd party product, or can custom build it to your exact requirements. Ask us in the request form below.

1 = Available in next minor release (free to SEM and ArTrac G5 systems under a current support contract)

Three Pricing Plans To Choose From

Subscription Based Per Network Element

With only a small up-front contract fee, you can rent Remote Connection Manager as long as you need. This is ideal if you are a start-up company. At any time you can convert your rental plan to a Lease to Own or Perpetual License by paying the difference between your prorated rental and the plan of choice. Product support is included in the subscription price.

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Lease To Own

Similar to our subscription based pricing - only a small up-front lease contract fee is required to receive your Remote Connection Manager. At the end of the lease term, is yours to keep forever. Product support is included free for the lease term then offered at a very affordable cost annually thereafter.

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Perpetual License

Would you rather just buy your Remote Connection Manager outright and forego monthly payments? You can do that too. Pay for your Remote Connection Manager system and it is yours forever. Product support is included free for the first year then offered at a very affordable cost annually thereafter.

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