SEM Operations Support Suite (OSS)

Big Corporation Features for Your Small to Medium Sized Business

You depend upon your network to serve your customers and company needs. You’ve hired a great IT staff to ensure your network is well managed. Now provide them with the best monitoring and operations management tools they need.

SEM OSS is our premiere network management and operations support suite which provides everything you need to manage your diverse networks and IT operations. SEM OSS supports current W3C and legacy protocols, includes tightly integrated robust ITIL compliant ticketing with scheduler, management quality reports, hierarchal circuit accounting, site information with inventory*, data management, regulatory compliance auditing and much more. Intelligent and automatic E-Mail Event Notification keeps everyone informed on important events.

SEM OSS is a 100% web browser based software suite and is available as pre-installed fully tested on a capable mini-server, all ready to serve you right out of the box or as software only. It offers all of the advanced network and operations management tools your company needs to run a reliable network and stay focused on your business.

SEM OSS is built upon the same software foundation of our very popular fortune 500 and fortune 1000 big business ArTrac G5 product line. Fault tolerant and disaster tolerant hot failover configurations are available.

* SEM OSS provides manual entry of inventory items. If you need to manage a large inventory and need a comprehensive barcode scanning and multi-site inventory management system, take a look at our SEM Barcode Central. It is designed to be an inventory management front end to SEM FMS, OSS, and Front Desk but can also operate as a stand-alone solution.

Three Editions of SEM OSS to Serve Your Needs

OSS - Standard

Includes SNMP Ver. 1, 2C, and 3 trap and notification monitoring, ICMP polling to verify network devices are available and to test routing and network latency, HTTP polling to monitor your web sites, SysLogD datagram listener for server log monitoring, Customer/Vendor/Site Information Management with integrated site inventory, Document Management, Dynamic, Chronological and Map based views of your network, automatic notification, Management Reporting Suite and much more. OSS supports all major browsers, tablets and mobile computing devices and is SOX, HIPAA, and PCI regulatory compliant.
SEM FMS on Tablet

Full support for tablets, smartphones and other web capable mobile devices.

SEM FMS on Monitors

Intuitive and neatly organized network status screens with user customizable layouts and views.

OSS - Advanced

Includes all the modules and features of OSS - Standard. Also includes SNMP Polling by frequency, time offsets from the hour, absolute times of the day, and even astronomical time (sunrise / sunset with offsets and based on geo-coordinates), WMI Polling, NetFlow JFlow, and IPFIX, UDP/IP listener, and support for streaming protocols such as BNSI, Telnet client and host, Raw Sockets, SSH client and host and many legacy protocols. The optional Remote Connection Manager can be used to inexpensively extend monitoring to multiple remote networks using highly encrypted connectivity without the need for costly dedicated data circuits or full period VPNs.
Reports

High quality create-your-own reports to cover all your reporting needs. Pre-made reports available.

Alert

Automatic event alerts sent to your e-mail and mobile devices. SEM OSS knows who to contact.

OSS - Enterprise

Includes all the modules and features of OSS - Standard and Advanced. Also includes incident, trouble, and service request ticketing with advanced features like automatic creation and assignment on selected incidents, automated management of work flow and tasks, correlation to site information and inventory, automatic escalation, and progress notifications to e-mail and mobile devices. Included also is Facility Book for visualizing circuit hierarchy, failure impact, and resource planning. Everything is tightly correlated and referenced to network status.
Ticketing

Robust incident, trouble, and service request ticketing with workflow management, escalation, and automatic notification of ticket status.

Three Pricing Plans To Choose From

Subscription Based Per Network Element

With only a small up-front contract fee, you can rent SEM OSS as long as you need. This is ideal if you are a start-up company. At any time you can convert your rental plan to a Lease to Own or Perpetual License by paying the difference between your prorated rental and the plan of choice. Product support is included in the subscription price.

Prices start as low as $74.75 per month (software only). Preconfigured on capable hardware and delivered as a full turnkey solution is a little extra and will be quoted based on your requirements.

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Lease To Own

Similar to our subscription based pricing - only a small up-front lease contract fee is required to receive your SEM OSS. At the end of the lease term, the system is yours. Product support is included free for the lease term then offered at a very affordable cost annually thereafter.

Prices start as low as $2,467.00 total under a one year lease plan or $2,512.00 under a two (2) year lease plan (software only). Preconfigured on capable hardware and delivered as a full turnkey solution is a little extra and will be quoted based on your requirements.

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Perpetual License

Would you rather just buy your SEM OSS outright and forego monthly payments? You can do that too. Pay for your SEM OSS system and it is yours forever. Product support is included free for the first year then offered at a very affordable cost annually thereafter.

Prices start as low as $2,243.00 (software only). Preconfigured on capable hardware and delivered as a full turnkey solution is a little extra and will be quoted based on your requirements.

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For more detailed information on SEM OSS, read our SEM OSS product brochure.